Personalized Engagement Star Map and Photo Light (STAR01K)

Order & Processing

Processing Time
• We ship your order within 1–2 business days, typically within 1 day.
• Business hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT+8).

Proof Approval Policy
• For items requiring approval, we’ll email you a digital proof.
• Please review and confirm within 48 hours.
• If no response is received within 48 hours, the proof will be deemed approved as shown, and your order will be printed and shipped accordingly.

Estimated Shipping Times
• United Kingdom (UK): 3–6 business days
• United States (US): 6–11 business days
• Australia (AU): 6–11 business days
• Canada (CA): 6–11 business days

Tracking
• You will receive a trackable tracking number from the carrier once your order ships.

Notes
• Business days exclude weekends and public holidays.
• Delivery estimates may vary due to carrier delays, customs, or peak seasons, but we keep an eye on the tracking and are here to help if you need any assistance.

Returns & Refunds Policy

Non-Returnable Items (Custom Orders)
• Custom and personalized items are made to order and cannot be returned or exchanged.
• Once produced, materials cannot be reused, so all custom orders are final sale.

Quality Issues and Defects
• If your item arrives with a defect, damage, or a printing/engraving error, we will arrange a replacement or issue a refund.
• Please contact us within 7 days of delivery and include:
   • Your order number
   • Photos of the item and packaging
   • A brief description of the issue

Shipping Damage
• If your order was damaged in transit, keep all packaging and take photos. We’ll file a claim and send a replacement or refund.

Missing or Misdelivered Package Policy
• If your package is missing or marked delivered but not found, contact us within 7 days of the delivery date. Before reaching out, please check with neighbors/building management, verify your shipping address, and look around common drop-off spots. We’ll investigate with the carrier and, if the package is confirmed missing or misdelivered, we’ll send a replacement

Order Changes/Cancellations
• Changes or cancellations for custom orders are only possible before production begins. Once in production, the order cannot be changed or canceled.

Return Shipping
• Do not return any items without contacting us first. Unauthorized returns may not be accepted.
• If a return is approved for a non-custom item, the item must be unused and in original packaging. Return shipping costs are the buyer’s responsibility unless we made an error.

Processing Time
• Replacements are typically dispatched within 1–2 business days after approval.
• Refunds are issued to the original payment method within 3–7 business days after approval.

How to Contact Us
• Email: support@example.com
• Include your order number in the subject line for faster support.

Notes
• Color/brightness may vary slightly due to screens and lighting; this is not considered a defect.
• Please review personalization details carefully at checkout; we engrave/print exactly as provided.

Your Purchase Helps

Since 2023, every purchase has helped us help animals. We donate 10–30% of our net profit to animal shelters—primarily cat rescues—covering shelter fees, medical care, spay/neuter, food, and emergency treatment for animals injured in accidents.

Together, we’ve already supported 50+ cats and dogs on their way to safe, loving homes. Your support means the world to us and to the animals you’re helping. Thank you.